Turn WhatsApp chats into paid kitchen orders automatically.
Your customers browse your interactive menu, customize dishes, drop delivery location pins, and pay instantly via UPI or cards—all inside WhatsApp. Orders fire straight to your KDS and till without manual typing.
Customers message orders on WhatsApp, leaving floor staff juggling chaotic chat threads, missing item modifiers during peak rushes, and manually typing tickets into the till while orders sit unconfirmed.
Unlike third-party chatbots that dump unformatted text into a cashier's phone, ChinarPOS WhatsApp Ordering is deeply woven into your core restaurant engine. It uses official Meta WhatsApp Business Cloud API and WhatsApp Flows to render a live interactive menu right in the chat. When an item is 86'd on the EPOS Till, it disappears from WhatsApp immediately. When a customer confirms an order, it prints kitchen KOTs, appears on your Kitchen Display (KDS) with station routing, and issues a secure Cashfree UPI payment link. Furthermore, your staff can seamlessly chat with customers from the WhatsApp Business phone app anytime—the AI assistant automatically pauses when human staff reply and resumes when the customer places another order.
Floor staff spend 5–10 minutes typing back and forth on WhatsApp negotiating item options, prices, and delivery addresses.
Interactive WhatsApp Flows guide guests through full menus, modifiers, portion sizes, and delivery pins in seconds.
Customers send screenshots of UPI transactions that cashiers must manually verify before kitchen staff begin prep.
Built-in dynamic Cashfree payment links for UPI (GPay, PhonePe, Paytm) and cards, with instant automated webhook verification.
Cashiers manually transcribe chat messages onto the POS till or handwrite paper KOTs, leading to forgotten modifiers and delayed service.
Confirmed orders inject directly into your EPOS Till and Kitchen Display System (KDS) with exact customer notes and station filters.
Customers flood your phone with 'Where is my order?' messages while delivery drivers are on the road.
Real-time automated WhatsApp status notifications keep guests updated: Order Confirmed → Preparing → Out for Delivery → Delivered.
Third-party delivery aggregators charge 20%–30% commissions and conceal customer contact information.
Zero commission. You pay only our transparent online-payment fee of 1.99% to 2.5% plus GST, gateway included, and 100% of customer phone numbers and preferences save to your CRM.
Designed for how humans actually dine, cook, and manage.
When guests don't wait, staff aren't panicked, and the kitchen stays focused, profitability and calm follow naturally.
Zero friction, zero downloads
Guests order directly in the app they use dozens of times a day. No new apps to download, no passwords to create, and instant UPI checkout with live delivery tracking in their existing chat thread.
Freedom from phone chaos
Staff no longer frantically read WhatsApp messages during peak rushes or hand-punch orders into the counter till. If a guest asks a custom question, staff can reply directly in the WhatsApp Business app—the assistant gracefully pauses.
Own your customers, protect your margins
Keep 100% of your guest data, phone numbers, and repeat order revenue without handing 25-30% of every ticket to third-party delivery apps. Trigger personalized promotions and re-engagement campaigns directly.
How it reaches the kitchen and smooths service in real time.
Zero manual re-entry. Zero multi-app sync lag. Every stage connects directly from customer to kitchen.
Guest Initiates Chat
Customer sends 'Hi' or scans your WhatsApp QR code on social media, table tents, or takeout packaging.
Interactive Flow Menu
Guest opens the in-chat visual menu, customizes item options (spice level, extra cheese), and selects Takeaway or Delivery.
Instant Digital Payment
Chat generates a 1-tap Cashfree checkout link for UPI (Google Pay, PhonePe, Paytm), credit/debit cards, or Cash on Delivery.
Kitchen Firing & KDS
The exact order injects into your kitchen display stations and till with prep timers and customer allergy notes.
Live Status & Repeat Orders
Customer receives live in-chat tracking alerts (Preparing, Dispatched, Delivered) and can re-order their favorite meal with 1 tap.
Everything WhatsApp Ordering does for your venue.
Interactive WhatsApp Flows Menu
Customers browse photos, descriptions, categories, and custom dish modifiers directly inside native WhatsApp dialogs.
Instant UPI & Digital Payment Link
Generate secure, dynamic Cashfree checkout links for GPay, PhonePe, Paytm, and cards with instant webhook verification.
Direct KDS & Kitchen Printing
Orders route straight to designated kitchen stations and till receipt printers matching counter order standards.
Real-Time Stock & Menu Sync
86'd items or sold-out modifiers disappear from WhatsApp instantly so guests never order unavailable food.
Automated Live Order Tracking
Real-time updates keep guests informed: Order Received → In the Kitchen → Out for Delivery with live driver ETA.
Seamless Staff Coexistence
Staff can answer custom customer questions in the WhatsApp Business phone app anytime; the automated assistant automatically pauses.
Real situations it handles.
Illustrative examples built from what this product does today.
Peak dinner rush WhatsApp takeout orders
During an intense Friday dinner rush, a regular customer sends a WhatsApp message saying 'Hi'. The automated flow instantly opens the menu, lets them select 2 Paneer Tikka Wraps with extra mint chutney and a Cold Brew Coffee, collects their delivery address pin, and generates a UPI link for ₹340. As soon as payment succeeds, the order chit prints at the kitchen prep station and KDS screen. Counter staff never have to interrupt service to reply or manually punch the order into the till.
Connected to the rest of ChinarPOS.
EPOS Till
WhatsApp orders appear on the counter till with channel tag WHATSAPP for unified tracking, cash collection, and end-of-day drawer reports.
Kitchen Display System (KDS)
Tickets drop directly into prep stations with timers, modifier highlights, and delivery notes without staff intervention.
Back Office
Analyze WhatsApp sales volume, average order values, and conversion rates, while automatically capturing customer phone numbers for repeat marketing.
Partner Admin
Manage your WhatsApp Business connection, toggle automated upsells, configure order types and delivery hours, and view chat logs.
Features you'll use with it.
Questions
How does WhatsApp Ordering connect to my restaurant?+
You connect your WhatsApp Business account in ChinarPOS Partner Admin. It uses the official Meta WhatsApp Business Cloud API, so you retain full ownership of your phone number while ChinarPOS automates the menu, ordering, payments, and kitchen routing.
Can I still use the WhatsApp Business app on my phone?+
Yes! ChinarPOS supports coexistence. You can keep using the WhatsApp Business app on your phone. When a staff member types a reply to a customer, the ordering assistant automatically pauses in that chat for 3 hours (or until the customer starts an order again) so your team can handle custom hospitality inquiries directly.
How do customers pay?+
The chat generates a secure Cashfree payment link supporting UPI (Google Pay, PhonePe, Paytm, etc.), credit/debit cards, and net banking. You can also allow Cash on Delivery or Pay at Counter if you choose.
Do orders go straight to my kitchen?+
Yes. As soon as the order is placed (or paid, if online payment is required), it prints to your thermal KOT printer and appears on your Kitchen Display System (KDS) station just like a dine-in counter order.
Do you charge commission on WhatsApp orders?+
No! Unlike delivery apps that take 20% to 30% of every order, ChinarPOS charges zero order commission. The WhatsApp Ordering add-on is just ₹299/month, and you only pay our standard online-payment fee (2.25% on Starter, 1.99% on Pro, plus GST; gateway included) on online payments.
Works with the other ChinarPOS products.
EPOS Till
The counter checkout your team can learn in a single shift.
Kitchen Display
Every order on the kitchen screen the moment it's placed.
QR Ordering
Guests scan, order and pay from their own phone. No app to download.
Ready to try it in your own business?
Set up your business yourself, or book a demo and we'll walk through it with you.
Prefer to talk? Call or WhatsApp +91 94693 83765